Shipping & Return

SHIPPING

We offer worldwide shipping for fixed rates, dependable on the country destination. The shipping charge will be added at the checkout.

Postnord (Scandinavia)

Standard Sweden 1-2 days

Standard (rest of Scandinavia) -  2-6 days 

DHL (Worldwide)

Express DHL - 1-2 days 

Economy DHL 2-5 days

For customers within the European Union, VAT (25%) is included in all prices. For customer outside the European Union (excluding Norway), VAT/sales tax is NOT included in the prices. VAT/sales tax is instead charged by customs agencies when your package reaches your country of residence. 

All orders will ship within 24 hours after payment has been received.

RETURNS AND EXCHANGES

We offer our customers 14 days return policy from the day of receiving your package. All products must be returned in perfect condition. All LIVI products should be in its original condition with all labels attached. The item must be in perfect conditions and may not be worn, used or washed or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.

To return an order, please send us an email to explain the reason of the return with your order together with the order number to support@livi-shop.com. You will be charged for the return shipping cost and it  will be deducted from your refund. However we always cover the shipping cost back to us for exchanges.

After we have received the item in the right condition, the refunds usually take 7-10 days to be processed  and is refunded via the same payment method used to make the purchase. We will do our best to process it quickly and send you an email once it’s all done. We cannot refund duties, taxes or shipping charges.